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Good Evening Dear Bistamp Customer Service,
Can You help me to understand why I can't trade, buy bitcoin from my bitstamp account ?
Please assist and solve this issue.
submitted by ulkairiene to Bitstamp [link] [comments]

Bitstamp is apparently broken or hacked. I suggest not depositing coins there till they respond.

DON'T SEND BTC TO OLD BITSTAMP DEPOSIT ADDRESSES. New deposit addresses are fine. Up to 19,000 BTC were stolen. Bitstamp was suspended while they investigate, it has now resumed and everything is fine again. Bitstamp's announcement after re-opening is here.
This was the first post on the issue, hence the uncertain title.
[OP, Jan 5th 3am UTC]] 
A few hours ago I made 2 deposits to Bitstamp. After lagging 7 confirmations behind on the blockchain, they each disappeared from the incoming transactions list WITHOUT updating my balance, which still sits at zero bitcoins. No transfers or sales have been made under the account and there is no indication that it's been compromised. Bitstamp haven't contacted me. Coins from one of the deposits has already been transferred to address[1] which I assume belongs to Bitstamp. I've contacted support.
Has anyone else managed to deposit bitcoins there successfully in the last hour or so? Has anyone else had an issue? (I need to go now but if anyone else has, then it's an emergency. If not, then maybe it's just some crazy new KYC game of theirs).
Original post is here:
[Edit (20 mins later)] 
I've now told Bitstamp support about this post so they can comment here if/when everything is fine or provide updates on progress.
[Edit (25 mins after OP)] 
Bitstamp just sent out the following email.
Dear customer,
Today our transaction processing server detected problems with our hot wallet and stopped processing withdrawals.
You should STOP SENDING bitcoin deposits to your Bitstamp account IMMEDIATELY as private keys of your deposit address may be lost.
Your bitcoins already deposited with us are stored in a cold wallet and can not be affected.
We will send you more info as soon as possible.
Best regards,
Bitstamp team
I still trust Bitstamp, but that's troubling wording right there. I trust Bitstamp will confirm ASAP that they'd cover any losses from what were blatantly their addresses and private keys. If so, kudos to them for doing the right thing and covering their own mistake. If not, then they just christened themselves "Goxstamp" and hung a big "leave now or you'll only have yourself to blame" sign over their exchange...
[Update Jan 5th 10am UTC] 
This has appeared on the Bitstamp website:
We have reason to believe that one of Bitstamp’s operational wallets was compromised on January 4th, 2015.
As a security precaution against compromises Bitstamp only maintains a small fraction of customer bitcoins in online system. Bitstamp maintains more than enough offline reserves to cover the compromised bitcoins.
Customer deposits made prior to January 5th, 2015 9:00 UTC are fully covered by Bitstamp’s reserves. Deposits made to newly issued addresses provided after January 5th, 2015 9:00 UTC can be honored.
Bitstamp takes our security and soundness very seriously. In an excess of caution, we are suspending service as we continue to investigate. We will return to service and amend our security measures as appropriate.
Bitstamp Team
It sounds like the cold wallet security was sound & that they plan on doing the right thing and covering any losses made from their wallet before the announcement. If so, I plan on continuing to use them.
[Update Jan 5th 3-4pm UTC] 
There is suspicion of a large theft, but nothing conclusive. It may be Bitstamp themselves doing housekeeping after the hack, but without info from them it's hard to tell:
Nearly all of my bitcoins from both deposits have now been transfered to the Bitstamp cold wallet, apparently as change in internal Bitstamp transactions, so it looks like they've not been stolen. Has anyone else affected traced their transaction?
According to cryptocoinsnews & coinfire, Bitstamp earlier thought it seemed to be a server issue and not a compromise.
[Update Jan 5th 11pm UTC] 
Bitstamp's CEO Nejc Kodrič has released the following statement:
Bitstamp customers can rest assured that their bitcoins held with us as prior to temporary suspension of services on January 5th (at 9am UTC) are completely safe and will be honored in full.
On January 4th, some of Bitstamp’s operational wallets were compromised, resulting in a loss of less than 19,000 BTC. Upon learning of the breach, we immediately notified all customers that they should no longer make deposits to previously issued bitcoin deposit addresses. As an additional security measure, we suspended our systems while we fully investigate the incident and actively engage with law enforcement officials.
This breach represents a small fraction of Bitstamp’s total bitcoin reserves, the overwhelming majority of which are are held in secure offline cold storage systems. We would like to reassure all Bitstamp customers that their balances held prior to our temporary suspension of services will not be affected and will be honored in full.
We appreciate customers’ patience during this disruption of services. We are working to transfer a secure backup of the Bitstamp site onto a new safe environment and will be bringing this online in the coming days. Customers can stay informed via updates on our website, on Twitter (@Bitstamp) and through Bitstamp customer support at [email protected]."
[Update Jan 6th 6pm UTC] 
In this Slovenian article, Bitstamp co-founder Damijan Merlak has said what some are interpreting as "Bitstamp will reopen within 24 hours", but it could possibly just mean a duplication of infrastructure within 24 hours, and resumption in service sometime after. Here's one translation of the important bit:
"Bistamp remains liquid, but I can't tell more because of the investigation" said co-founder Damijan Merlak and added they closed the exchange because otherwise "important trails could be erased". "With experts we are currently setting up a duplicate of entire infrastructure in San Francisco, which is bound to finish in the next 24 hours. At that time we will continue our services." explained Merlak for STA.
Here's an autotranslation:
" Bitstamp remains liquid, more because of the investigation itself difficult to tell , " said co-founder Exchange Damijan Merlak , adding that the site stopped , " because it is the continuation of the operation of the servers erase important tracks" . " Currently in San Francisco with experts put a duplicate of the entire infrastructure, which is expected to be regulated in the next 24 hours . Then we can restore service " for clarification Merlak .
Hopefully they'll issue an update in English soon.
A prevailing theme in recent Bitstamp discussions is: What Did Bitstamp Know And When Did They Know It? I thought I should add my experience.
As described by cryptocoinsnews & coinfire, Bitstamp initially thought they had a server issue and not a compromise. When I sent my deposits to Bitstamp’s provided addresses, Bitstamp was 6-7 confirms behind in acknowledging the transfers to. It also then didn’t update the balance even after Bitstamp had itself acknowledged that the transfer to Bitstamp’s addresses had completed. It seems likely that Bitstamp made these changes to their system to buy them some time while they investigated what they thought was the server issue.
If so, then they were already aware of a problem before that time, and chose not to suspend service or post any warning not to send Bitcoins to their transfer addresses...
[Update Jan 7th 0.15am UTC] 
@nejc_kodric on twitter: 2015-01-06 23:58:38 UTC
Our redeployment is up internally and is being filled with backup data for testing. Relaunch ETA ~24-48h. Thank you for your patience!
Here's a blockchain analysis of the theft.
[Update Jan 8th 11.59pm UTC] 
Bitstamp's ~24-48h Relaunch ETA made on 2015-01-06 23:58:38 UTC has passed without incident. I expect this is due to planning fallacy & Hofstadter's law rather than the apocalyptic scenarios that all the shorters around here would like us to believe, but I can't help wonder how long they have before "24-48h" becomes the new "Two Weeks".
The mods unstickied the post minutes after that last update, but I'll keep updating as long as I can see you're still interested.
[Update Jan 9th noon UTC] 
Damijan Merlak now says trading will resume during the day today, and that various institutions from the European Union and the United States were investigating the security breach.
[Update Jan 9th 8pm UTC] 
Bitstamp is now back, and so is my balance. Their latest announcement is here. Trading will resume soon.
[Update Jan 15th 0.30 UTC] 
Withdrawals are working, everything seems fine. You still shouldn't send bitcoins to old Bitstamp addresses, but otherwise, crisis over. I'll stop updating now so you can all concentrate on this week's Bitcoin crisis...
submitted by Tsuyoku_Naritai to Bitcoin [link] [comments]

Now Bitstamp put the fee, what's the best way...

Which is the best/cheapest way to buy bitcoin with Euro? i have an account on binance and Bistamp, but i was wondering if there is another way?

Thank you
submitted by AdryNoce to Bitcoin [link] [comments]

My email to

I submitted an email to ([email protected] with cc to [email protected]) with the following text:
Dear provider.
I'm a happy customer who has been trading in your platform for several years now. I'm satisfied with your reliability and transparency as well as with the ease of use of your portal.
I was also positively surprised recently about preparing to open trade for Bitcoin Cash directly from FIAT, although this has now been postponed, but I trust you will come through with this promise as you have previously complied with your commitments. I'm waiting for that to happen and I will be buying some as soon as you start providing that service.
But I'm writing this letter to you in order to express my expectations on the coming SegWit2X vs SegWit1X fork. I want you to know that I expect S2X to be listed as BTC and thus to have my current balance in your portal to benefit from the majority chain. Other companies like have already made statements about this, but I have not found anything on the issue from your organization.
Could you please let me know your plans on the coming event so I can act accordingly? I know my funds security is your main concern because you've proven to be a reliable partner in the past, and so I expect you to follow the industry also on this one. But if for some reason your plans differ from my expectations I really need to know ASAP in order to withdraw my funds and protect my investment.
Thank you very much for your attention. Best regards.
I trust will clarify its possition soon and that it will be satisfactory to users like me.
What do you guys think about this?
submitted by PedroR82 to btc [link] [comments]

A collection of bitcointalk posts by Giancarlo Devasini

December 05, 2012
Illiquid markets, such as Bitcoin are easy prey to manipulation. The principle is to draw attention by buying a pretty big quantity (compared to the daily number being bought and sold) and once this attention is drawn, more and more people will start buying trying to jump on the bandwagon and trying not to miss the train. This is on a larger scale exactly what happened in the summer of 2011 when the price of a BTC went all the way up to 30 USD a piece. Such phenomenons normally end up with a massive selloff, (exactly what happened in the above mentioned example when the price went down to 3 usd, losing about 90% of its value) where a lot of late joiners got burned, lost lots of money and abandoned the game saying it's rigged, when the only thing that was rigged was their intelligence. Rallies and inevitable subsequent bubble bursts aren't good for bitcoin. The movement we experienced in the last 2 days (about 7% up) isn't good for bitcoin. What we should need and hope for is a slow movement up, of about say 1-2% each week, due to a growing number of bitcoin adopters and to the fact that this adopters demand SLIGHTLY outpaces the number of bitcoins being sold by miners and people that accept payments in bitcoin but then need to translate those into fiat money. Everything else should be seen as a danger for bitcoin and not cheered as most people do. Rally is bad, not good! We all need to understand that or we will keep being a bunch of goofy beginners easy prey of speculators
June 13, 2013
Oh yes? Any evidence you can show us about what you say or was it just a bunch of empty words? We were outed by whom? A resentful advisor that never understood the difference between being an employee and a shareholder and is lying thru his teeth? C'mon, let's move on.... You blame Bitfinex not to be responsible on a crappy mountain of false allegations. Would you define yourself responsible in doing that? It's your right to choose not to be our customer, just stop intentionally lying about us. Or could it be that, as you are running you just want to throw some shit on your smarter competitors? Your business must be doing really poorly if you have enough time to waste on such childish techniques. Not very professional I must say....
Have a good life
November 13, 2013
Dear Oda.krell
I understand, having a unicorn as your avatar, you must be used to animals that actually crap jewels ( unicorns actually do that ). We at Bitfinex unfortunately haven't learnt how to do that yet. The only thing we know is how to transfer money every day to our Bitstamp account. We transfer big chunks of money and we do it every day. Due to the recent cost of Bitcoin it only takes 3k of volume to dry one million usd from our Bitstamp account, so normally in about one hour our Bistamp account is dry again. Then we have to wait another day for another wire to hit our Bitstamp account. Not much we can do about it, we still can't crap money, sorry about that. When the market goes up liquidity is low (that is everybody and his sister is fully invested in BTC) and this is the 238th time I explain this.
My advice to use limit orders wasn't polemical, a limit order is actually the only effective way to avoid slippage and the fact that you call me unprofessional because I gave you an advice doesn't change things. Use limit order or accept slippage, there is no other way out.
The Bitfinex dynamic is not easy to understand, I realize that. But to ask for supernatural things (such as to transfer money we don't physically have because our customers still have to wire it to us) it belongs to the world of unicorns, not to our world.
The only thing I understand is that some people on this forum actually think before writing something, while some others just complain and throw false accusations without even realizing how things actually works. For example blaming the fact that we don't have enough BTC on Bitstamp to justify your loss just shows a complete lack of understanding of the trading mechanisms. The quantity of BTC on Bitstamp have NOTHING TO DO with a short liquidation. 8fold is actually one of the few that understands things and is always on spot with his comments (kudos to him).
And by the way, I'm the only one having an italian name around here, only me not a bunch. And the fact that we are in Honk Kong where ANOTHER company closed down doesn't mean anything, does it? Or shall we say that any company located in Hong Kong or with at least an italian sounding named employee is doomed to go bankrupt? C'mon guys, give me a break!
Having said that I think I'll leave this thread to Raphael, which is far more patient than me in taking your shit. I'm probably too old for that, I have to admit.
Have a good day folks, I'm outta here.
Giancarlo Bitfinex Team
November 29, 2013 <------ based in New York - USA <--------- based in Houston - USA
you really think having a BTC exchange hosted in the US is a good idea?
Please before replying to this email switch your brain on
March 08, 2014
Let me try to understand what you think it is a valid proof of evidence.... Writing that some non specified "third party" audited our numbers and found nothing wrong with them is something what will re-assure you about our honesty? Don't you think that a statement like this is actually as good as the person writing it? But if the person that writes it is worth your trust, what sense does it make to ask him to state something like this?
Maybe I'm trying to find a logic in something completely illogical (or I'm just really stupid) but I can't give a rational sense to a request like this.
Finally if you had unanswered emails from support on important topics please PM them to me and I'll take care of it.
Thank you and have a good day
Giancarlo Bitfinex Team
March 09, 2014
I understand logic can be taken for arrogance by people that are adverse to being logical. My post asked a very simple question: What does a statement like the following add to being more trustworthy?
A third party (non specified) performed a check on our Bitcoins and found we actually have them. No additional details will be given.
My point was that in order to trust a statement like this you must trust the source of the above statement. But if you trust the source ( whose statement doesn't add any proof of evidence into the equation ) then to ask for such a statement doesn't make sense.
Call it arrogance, I call it logic.
Have a good day
Giancarlo Bitfinex Team
June 22, 2014
Place your bet on the table and I'll explain anything you want. Then I will take your 10 BTC and give them to people that will cheer up to your stupidity. You are a kid that doesn't even know what he's talking about. If you don't like Bitfinex why do you keep trading on it, you retarded prick? As we had nothing better to do than stealing candies from retarded kids like you, you don't even have 3 btc (2.5 to be exact) in your pocket.
Grow up and learn to take the blame of your own stupidity instead of insulting others.
Just get a life.
Giancarlo Bitfinex Team
June 22, 2014
Your bitcoins are on the way. I have a reasonable explanation and offer you the possibility of making 100 btc in case I will be proven wrong. But in case you are just a douchebag full of hot air I want you to pay 10 btc, so that your ass will burn for while ( unfortunately I have no time to come and beat the shit out of your retarded brains ).
From now on please stay away, you've got plenty of trading platforms to choose from, so don't waste our time anymore with your stupid childish theories.
See you next life.
Giancarlo Bitfinex Team
June 22, 2014
Quote from: Dalmar on June 22, 2014, 12:58:08 PM LOL, I didn't know exchange owners browse this mainly trollish speculation forum.
Can you get a willy bot like Karpeles already and take us to 10,000?
Currently working on it.... :-P
Giancarlo Bitfinex Team
June 22, 2014
Transparency doesn't mean to spend time in justifying ourselves against allegations that don't make sense. MatTheTwat is blaming Bitfinex because his stop order wasn't executed at the price he selected. Now even a 5 years old retard knows that a stop loss order is executed at the best price available in that given time. It is not our fault if other ask orders were pulled when the price started to go up. This is normal as several bots are programmed in such a way, i.e. withdraw orders when the price spikes up. To blame this on the platform, accusing people to deliberately steal 30 usd is not only a symptom of douchebagness, but also of the fact that his IQ is smaller than his shoe size. I can trace the guys that had the ask orders placed and pulled them off when the price started to raise. They can come on this thread and witness that nothing is wrong with this particular case. But as I said nobody does nothing for free and I want the Twat to be exposed to his own stupidity. He has a good opportunity to make a lot of coins if he's right ( he's not). But kids like him never make facts follow their words, they are just a whisper in the wind.
Have a good day everybody, I'm off for a run
Giancarlo Bitfinex Team
January 11, 2015
Realcoin became Tether. You can find all the infos you need here: It's still in beta now, but it will soon launch. We as Bitfinex will adopt it and I believe a few other trading platforms will do the same ( Huobi, Okcoin etc.). Not sure about Bitstamp, but they probably will at the end if adoption goes well......
June 24, 2017
For investing purpose i hold BTC mainly. Just praying for bump :)
August 05, 2017
(Economy / Service Announcements / Re: [ANN] ChipMixer - mixing reinvented)
I cant find about fees on site. Can you pls give more information?
submitted by lol-tether-throwaway to Tether [link] [comments]

I'd like to share my low-stress trading strategy for long-term bulls.

I, like many on this sub-reddit, are bullish on Bitcoin in the long-term.
My greatest fear in the Bitcoin world is being out while the price is rising, not being in while the price is dropping.
My trading strategy reflects this. My main goal is to increase my BTC holdings.
Here's how I trade:
Most of the time, I'm all-in with my trading money. This way, when the price is going up, I am extremely happy with myself. I don't try to pick the top. If the price drops, then the price drops. I still have all my BTC. Trying to hit the top would be risking having a lower holding during the next run-up, which is a risk I am not willing to take.
Instead, I wait for situations where I am extremely certain that the price is going to drop. When the joint statement from Coinbase/Bistamp/Kraken, etc. came out about MtGox's insolvency, I gauged that it was almost certain that we were going to be dropping short term.
I sold half my stack at $520 (BTC-e), and starting scooping once we hit the $480's. I was buying all the way down to $430, and when we started bouncing, I got back all-in. I increased my overall holdings by 10% that night.
So, ask yourself: Would you rather be out when the price is going up, or in when the price is going down? My strategy is aligned with my answer to this question. Is yours?
submitted by tha_funkee_redditor to BitcoinMarkets [link] [comments]

Lost US$ 200 on Bitstamp

I used to buy bitcoin on Bistamp. I used astropay to deposit the money. I transferred US$ 200 11/27 but there is no credit in my account. I have 3 ticket opened and no answer. Bad support, i think that i lost my money.
submitted by abewinter to Bitcoin [link] [comments]

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How to buy bitcoin using Bitstamp

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